How does the Social Health tool work?

The Social Health tool allows small businesses to track all of your online customer reviews in one place, with real-time alerts for new reviews. To activate the tool, you add your business and connect with the online platforms you would like to track. Once you’re set-up, you’ll be able to open the tool to see all of your reviews in one place. We’ll also send you alerts whenever you receive a new review so that you can act quickly to resolve any negative comments or take advantage of customer praise you may want to share across your social channels. The tool also gives you an overall aggregate Social Health score that takes an average of your ratings across all platforms, so that you can work to maintain or improve your overall Social Health.

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